Shipping and Return Policy

By purchasing from this site you acknowledge that you have read and agreed with the listed shipping and return policies.


The customer pays for shipping and insurance cost.

Shipping is done Mon-Friday using either USPS or UPS.

Items may be shipped in separate packages.


To start the return process contact us through email at for an RMA#. RMA stands for Returned Merchandise Authorization and is used to identify a transaction. All eligible returns require an RMA#. Returns received without an RMA# will be refused. Once you have received your RMA# ship your return to:

King Ordnance Industries
307 Bonham Road
Bristol, VA 24201

The RMA number must be clearly printed on the outside of the box.

If the return is a result of an error we made, we will reimburse/credit the customer for standard shipping and insurance costs, no restocking fee will be charged on returns of this nature.

Refunds are made in the original method paid ONLY.

Refunds are processed within one week of receiving an authorized return.

Defective items must be returned within 7 days of receipt for an identical replacement. If a replacement is unavailable, we will offer you the choice of a similar product of equal or greater value or a refund of your purchase price. Many items have to be returned directly to manufacturer. Please contact us via email before returning any product. Item must be returned before replacement is issued. Exceptions may be made only at the discretion of the management.

All non-defective items returned are subject to a restocking fee of 15%. Items must be returned in new, unused condition with all packaging. For legal reasons, items which have been installed or otherwise used may not be returned to King Ordnance Industries. You must contact the manufacturer of the item if you are unhappy with it after installing it.

Privacy Policy

King Ordnance Industries is committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.


When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.


Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.


The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at


We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at


Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT - Customer Service Info

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to
King Ordnance Industries, LLC
307 Bonham Road
Bristol, VA 24201
(276) 644-1585